To file a claim against the City, you must complete a General Liability Claim Form. The Liability Claim Form can be downloaded, faxed or mailed to you. Forms are also available on a walk-in basis. The completed form must be returned in person or by mail to the attention of the City Clerk's Office at the address listed below.
City of Rancho Cucamonga
Attention: City Clerk's Office
10500 Civic Center Drive
Rancho Cucamonga, CA 91730
The claim form cannot be faxed or e-mailed as the City must have the original signature of the individual making the claim. To have the form mailed or emailed to you, please contact the Risk Management Division at (909) 774-2420 or (909) 774-2416.
As with all claims, please make sure you provide any information you believe will support your claim (i.e. estimates, photographs, diagrams, etc).
Once you submit the claim, the Risk Management Division will review the claim and supporting documents. If any additional information is needed, the Risk Management Division will contact you. If no additional information is needed the division will proceed with reviewing your claim.
State law allows a 45-day period to conduct the investigative process. As soon as the Risk Management Division has all the necessary information, you will be advised if your claim is approved or denied. The City must have the original signature of the individual making the claim. If a claim is denied, the claimant is provided with a written response outlining the remedies allowed by state law.