What is the RC Cares Program?
The City of Rancho Cucamonga is pleased to announce the launch of the RC Cares Program as part of the COVID-19 Community Relief Program. The RC Cares Program was approved by the Rancho Cucamonga City Council on July 15, 2020 and will provide $1.87 million in relief through four economic assistance opportunities for Rancho Cucamonga residents and business owners.
Is the application available in multiple languages?
Yes, we are working hard to provide the application documents in at least English and Spanish. If other languages are needed, please call (909) 774-CARE (2273) or by email.
When can I apply?
Applications will be available between 8:00 am on Monday, August 24, 2020, through 5:00 pm on September 4, 2020. Please review the guidelines, qualifications, and the required documents that will be needed to complete the application. Do not begin an application until the required documents are available for uploading. Applications will be accepted only through the Online Application Portal, available on this webpage beginning August 24th. If assistance is required to submit your application, please call (909) 774-CARE (2273) or email. Selection will occur through a lottery process, so it is not first-come, first-served.
If I receive assistance through the program, do I have to pay it back?
No. The RC Cares program is sourced from Federal funds that do not need to be paid back; unless any overpayment or misrepresentation and/or fraudulent information provided in the application.
How long will it take to process my application?
Our goal is to process applications and issue payment within 3 to 4 weeks from the close of the application period through the end of October. Funding for the RC Cares program is from CARES Act funding, so processing time may be extended if deemed necessary for application review or until City receives the necessary funding.
How does the lottery system work?
A lottery system will be a randomized number generator used to select eligible grant recipients and provides equitable access for all City renters. The applications received early in the application period will not have priority over applications received later in the application period.
What are the eligibility requirements?
- Must be a residential renter in the City of Rancho Cucamonga; zip codes 91730, 91701, 91739, 91737
- Must have a current and valid lease or provide proof of rent payment history.
- Renter must demonstrate a financial hardship as a direct result of the COVID-19 Pandemic.
- Must NOT have received other rental assistance from any governmental agency.
- Must have been current on the March 2020 rent.
- Cannot exceed 80 percent of the County of San Bernardino Area Median Income (AMI) based on Household size (see chart below).
How can I track the status of my application?
Upon the submittal of an application and required documents, a “Thank You” page will be displayed, and an email notification will be sent to applicant with a Case Number.
I have multiple adults living in my household. Can any adults listed on the lease apply?
Yes, any adult (18 years of age or older) that is listed on the lease can apply for rental assistance. However, only ONE application should be submitted per household. Additional applications submitted for one household will be disqualified and not considered for funding.
I am a Rancho Cucamonga resident experiencing challenges with paying rent. However, I have not experienced a loss of employment or reduced income due to COVID-19. Am I eligible to participate in the program?
No, you are not eligible to participate. The purpose of the RC Cares program is to provide financial relief to renters experiencing financial hardship due to COVID-19, such as a loss of employment or reduction in hours of employment.
I paid my March rent, but I couldn’t pay my April rent. Am I eligible?
Yes. If you were current on your rent in March 2020 and you are eligible.
I already terminated my lease. Can I still apply to be reimbursed?
No, you must have a current lease and be living in the unit as your primary residence.
I owed my landlord rent/was in eviction proceedings as of March 31, 2020. Am I eligible?
No, the purpose of the RC Cares Program is to provide relief to households experiencing financial hardship due to COVID-19 and have been current on rent and in good standing as of March 31, 2020.
I have a Housing Choice Voucher. Am I eligible for the program?
No. Households with Housing Choice Vouchers (Section 8), or households that live in Project-Based voucher units or receive other government rental assistance, are NOT eligible.
Are citizenship documents required for this program?
We do not collect information about citizenship status. Citizenship status does not affect eligibility for this program.
My only income is Social Security or pension payments from my retirement fund. Am I eligible?
No. The purpose of this assistance is to assist households who have fallen behind on rent due to loss of employment or reduced income because of the COVID-19 Pandemic.
I am receiving unemployment. Will I still qualify?
Yes. Unemployment is not considered a category of rental assistance from governmental agencies.
I had to leave my job/reduce my hours because I couldn’t find childcare. Am I eligible?
Yes. If you can document your child’s care provider/school closed, and you had to leave your job or reduce hours to care for them, you are eligible for this program.
I left my job because I am a medically high-risk person. Am I eligible?
Yes. You must provide a note from your medical provider or other medical record acknowledging a medical condition that puts you at high-risk and caused you to leave your job.
If I’m eligible, how much rental assistance will I receive?
The amount of assistance will be the amount of your monthly rent up to $1,200.00 for three months for the Emergency Rental Assistance Program and/or up to $1,200.00 for deferred rental payments under the Rental Forgiveness Program.
Do you provide the rental assistance funds directly to me?
No. The rental assistance funds are provided directly to the property owner/landlord to be credited to your account. To verify that funds have been credited to your account, you should request a copy of your rent balance from your landlord.
What if my landlord is an immediate family member?
If you pay rent to an immediate family member (parents or siblings), then you are not eligible to participate in this program.
Why can’t the program pay my entire rent?
The RC Cares Program is meant to serve the most households possible with limited funding. The amount of assistance is limited to a maximum of $1,200.00 per month for three (3) months under the Emergency Rental Assistance Program and $1,200.00 for past due rent under the Rental Forgiveness Program.
Should I tell my landlord I am applying?
Yes. Communication between renters and landlords is important. Most landlords do not want to lose good tenants, and communication can only help. If selected, please advise your landlord that they may need to provide information or a W-9 form.
What if my landlord refuses to participate in the program?
We hope that will not happen, but if it does, the City cannot force the landlord to participate.