Frequently Asked Questions
Updated December 9, 2020
Q: What information can you provide about COVID-19?
A: The San Bernardino County Department of Public Health is the lead authority for all public health emergencies for our city and the County of San Bernardino. They are working closely with all jurisdictions including the California Department of Public Health and Centers for Disease Control and Prevention (CDC) to keep the community updated on new information concerning COVID-19 (Coronavirus).
San Bernardino County Department of Public Health
California Department of Public Health
Center for Disease Control and Prevention (CDC)
Q: What do I do if I think if I have COVID-19?
A: Call your doctor. If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. Only call 9-1-1 if you are experiencing a medical emergency.
Q: Has the City closed all of their facilities or stopped programming?
A: Out of an abundance of caution and in alignment with the California Stay at Home Order, the City has suspended programs that involve social gathering. However, in accordance with the order, our employees continue to provide services related to business continuity and to ensuring a high quality of life in Rancho Cucamonga. Most City services are available online, by phone, and even in-person if done by appointment.
Q: Why hasn’t the City closed any parks?
A: The San Bernardino County Department of Public Health is the lead authority for all public health emergencies in our city. The Department of Public Health encourages people to go outside and get exercise while practicing physical distancing and avoid playground structures and other high-touch areas. On December 9th, the California Department of Public Health issued guidance on Playground structures. This guidance provides direction on usage of outdoor playgrounds and outdoor recreational facilities, to support a safe environment for children and families. Click here for California Department of Public Health Playground Guidance, please practice these safety tips when visiting a park playground. Please keep 6 feet apart, wear face masks, and interact with persons from the same household. Park restrooms are open 8:30 a.m.-4:30 p.m.(For tips in Spanish, click here.)
Q: What is open?
A: Tennis courts, restrooms, basketball courts, trails, skate parks, and parking lots. Fields are utilized by our youth non-profits sports groups. Any other group sports usage would need to be reserved.
Q: Is Playschool open?
A: No. Effective, March 24, 2020 the Playschool program was cancelled for the remainder of the school year and is not being offered for the 2020-2021 school year.
Q: Why is the City cancelling or postponing some events/programs etc.
A: Out of an abundance of caution and in alignment with orders from the State of California and San Bernardino County officials, the City is cancelling or postponing events and programming. Please see the City Facility Closures and Virtual Services section on this web page.
Q: What programs, or events have been cancelled, postponed or modified?
A: Please see the City Facility Closures and Virtual Services section on this web page.
Q: Status of upcoming rentals at a City facility:
A: All facility rentals are suspended, to inquire about your specific rental email CSDinfo@CityofRC.us or contact the venue directly:
Q: Are schools closed in Rancho Cucamonga?
A: All Rancho Cucamonga Public Schools within the Alta Loma, Central, Cucamonga, Etiwanda and Chaffey Joint Union High School Districts, are closed and will continue with distance learning. Visit individual school district’s website for details. See individual district websites for 2020-2021 school year information.
Q: Now that schools are closed, what if all the students and families come to the library or community centers?
A: Many families will want to limit the time they spend in public settings, but others will seek resources and welcoming spaces. While the majority of students live in households with digital devices and wireless networks, some of our families do not. We will be a resource for those residents seeking our robust wireless networks, computers and popular entertainment materials. We will continue to provide the best possible customer service to our patrons. Additional sanitation procedures have been put into place and patron social distancing and regular hand washing is strongly encouraged.
Q: How will residents be made aware of facility closures and program cancellations?
A: The most up-to-date information will be on the City’s website. An email will be sent out to those registrants who have signed up for email notifications. Staff will make phone calls to registered participants and signs will be posted at facilities.
Q: How often will the City be providing updates?
A: The City will continue to utilize the website, social media (Facebook, Instagram, Twitter and Nextdoor), and/or email blasts as information becomes available. The website is timestamped when new information is added. To be added to the City's eNews subscriber list, click here.
Q: What services are the libraries, community centers and other City facilities offering?
A: City Hall is open for walk-in business Monday-Thursday 10:00 a.m. to 4:00 p.m. We encourage you to call ahead at (909) 477-2700 to determine how we can serve you without requiring a visit. If your need requires a visit, we will schedule an appointment to ensure limited people within our lobby and meeting space that allows for necessary physical distancing.
Animal Center is offering services by appointment ONLY during normal business hours. Call (909) 466-7387 to schedule an appointment.
Goldy S. Lewis Community & James L. Brulte Senior Center at Central Park are open Monday through Friday from 10:00 a.m. to 4:00 p.m. ONLY for access to WiFi, limited computer access, phone and referral services.
- Senior Center Lunch/Nutrition Program – Modified Services: Important Changes -- Only participants with a confirmed reservation may pick up a frozen meal package at the James L. Brulte Senior Center. To be placed on a waitlist or for more information, please call (909) 477-2788. Meal packages are provided by the Family Service Association in partnership with the City of Rancho Cucamonga.
Library access to our extensive collections of books and things will still be accessible to all through curbside pick-up and home delivery for home-bound residents at the Biane Library location, Tuesdays, Thursday and Saturdays from 10 a.m. to 6 p.m. and Archibald Library Wednesdays and Fridays for curbside pick-up and material drop-off.
Limited public access to the tech center will be available at the Biane Library, librarians will be available for reference services online or by phone.
Passport Services at the libraries is suspended, check with the U.S. Post Office on the status of their service.
Lions Center East & Lions Center West, RC Family Resource Center, RC Sports Center, and the Victoria Gardens Cultural Center, including the Lewis Family Playhouse have been closed.
Q: I don’t have access to internet or WiFi, how do I get access to connect for school/work?
A: Charter will offer free Spectrum broadband and WiFi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. For eligible low-income households without school-aged children, Charter continues to offer Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps. Charter will open its WiFi hotspots across their footprint for public use.
The Rancho Cucamonga Spectrum location has been temporarily closed. Spectrum is able to perform normal functions for Rancho Cucamonga subscribers through alternative and safer means by providing these options:
On March 25, 2020 – Charter announced it is expanding the eligibility for its 60-day free offer for Spectrum broadband Internet and WiFi access to include educators (K-12 teachers and College/University professors) who do not already have a Spectrum account.
Educators, who live in a Spectrum market and do not currently have broadband, should contact Spectrum at 1-844-488-8395 to sign up. A free self-installation kit will be provided to new student and educator households.
Additionally, the City has FREE high-bandwidth WiFi Hotspots at the Biane Library, the Victoria Gardens Cultural Center Courtyard, Goldy S. Lewis Community, James L. Brulte Senior centers, and the civic center.
Q: Why has the City not posted information about the cases of COVID-19 in Rancho Cucamonga?
A: As with every other city in the County, Rancho Cucamonga does not have its own public health department or public health official. As a result, the County Department of Public Health is the legally authorized entity to provide these services not only to the unincorporated areas, but also to each city in the County. On March 30, 2020, the County Department of Public Health began including cases by city on their COVID-19 data dashboard. Click here to view the San Bernardino County press release.
Q. Where can I find more information about the City's Eviction Moratorium or the housing or business relief information?
A: Links are provided to resources and information regarding the eviction moratorium, California mortgage relief and information for business owners and employers on this web page under the Housing Resources and Information or Business Resources and Information menu.
Q. I am part of a vulnerable population and am worried about going to the grocery store. What is the City doing to help me?
A: The City Council passed a resolution encouraging supermarkets and grocery stores to dedicate special operating hours to populations most vulnerable to COVID-19, including but not limited to elderly, those with underlying health conditions, disabled, and pregnant shoppers. The dedicated limit these vulnerable populations’ potential exposure to the virus and ensure equitable access and availability of vital food and supplies to all.
Q. Can I participate in the City Council meetings during the Stay at Home Order?
A. During the Stay at Home Order, City Council meetings are not open to the public to attend in person. However, they can be viewed on RCTV3 or live by CLICKING HERE. If anyone from the public would like to comment during the meeting, they can call (909) 774-2751.
Q: I have an abnormal amount of weekly trash, how do I contact the waste company to pick up extra trash?
A: With residents spending more time at home and even doing some spring cleaning some may have more trash than usual. Trash needs to be bagged or enclosed in trash containers for Burrtec to pick up.
Also, many are buying in bulk with large boxes, boxes should be broken down and put out with your regular trash. You may also call or order online for a large pick up service up to four times per year. Burrtec Waste Customer Service can be reached at (909) 987-3717 or email@example.com
Q: If I have COVID-19 symptoms, where can I be tested?
A: San Bernardino County residents can be tested at testing sites throughout the County. To view the list of testing locations and to schedule an appointment visit www.SBcovid19.com. County testing is free, does not require health insurance or symptoms.
COVID-19 RISK WARNING
The City of Rancho Cucamonga complies with CDC, California Department of Public Health and San Bernardino County Department of Public Health recommendations for enhanced health and safety measures related to COVID-19 to protect our residents, visitors, businesses, and employees. We ask that you follow all posted instructions while using City facilities and parks.
An inherent risk of exposure to COVID-19 currently exists in any public place where individuals are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable.
Please understand, we cannot sanitize every facility or each piece of equipment after each individual use. By visiting a City facility or park, you voluntarily assume all risks related to exposure to COVID-19.