Building & Safety Services Department

Welcome

My name is Trang Huynh and I welcome you to the Internet site of the Building and Safety Services Department. The department provides public services to you by five major work divisions: Administrative and Support Services, Plan Check, Permit, Grading, and Community Improvement. With twenty-four dedicated employees in the department, we will be able to serve you from plan check, permit process for construction projects on private properties, to the requirements of property maintenance or respond to any questions you may need regarding the enforcements of ADA, structural engineering, energy, fire, life safety requirements.

 

I hope that these pages will be able to answer the questions you may have. I would like to hear your feedback and opinions about our services. You can go to the Building and Safety Services Department Organization Chart or go to the individual page of different work divisions for more detailed information. Thank you very much for your visit.

Mission

The Building and Safety Services Department provides quality service to the community in a manner that is comprehensive, efficient and knowledgeable. We continue our commitment to excellent public safety and quality of life by building strong relationships and partnerships with residents, businesses, and the development communities; through innovative programming, technology and the enforcement of the highest standards of codes adopted by the state and city.

Goals

The goal of Building and Safety is to provide excellent public service, by expanding and broadening communication with our customers, while maintaining comprehensive citywide construction and code enforcement programs.

Highlights of Fiscal Year 2016 - 2017

  • Building and Safety continues to operate with focus on quality customer service and meeting the needs of the development community, while appropriately enforcing building and other construction codes.

  • This year, the department will work closely with the local chapter of the Building Industry Association (BIA) for the code adoption and code amendment process.  The department will adopt the latest building construction codes in early 2017 and after the State’s adoption of the codes.

  • With the anticipation of a few larger and complex mixed-use, high density projects, the department continues to maintain the quality in-house plan check services, but at the same time, a small increase in the contract service budget is proposed during FY2016/17 in order to meet the needs of timely plan check and inspection services for these types of complicated projects.

  • The department continues to be the leader in this Inland Empire region to stay current with construction code requirements.  During this fiscal year, the department will adopt the new mandates from the State for new requirements of septic system under the new guidelines of Local Agency Management Program (LAMP).  The City will continue to maintain the half (1/2) acre minimum lot size for properties with septic systems instead of using the State’s mandate of 2.5 acres.

  • This is a year of transition for the Building and Safety organization.  The department continues to focus on the enhancement of the use of Accela Automation (AA) permit software and the Electronic Development Review (EDR) process.  Almost 4,300 people have registered and are frequent users of the online AA and EDR systems at this time.  These processes will continue to improve employee productivity and excel the customer service to the highest level of excellence.

  • The department continues to provide opportunities for training new and existing staff on new technical code requirements.  The department maintains the same training budget for this fiscal year to assure that inspectors and plans examiners are up-to-date with the new code requirements.  Public safety, fire and life safety requirements related to construction projects and its requirements, either for an addition or a new mobile home project, or a large commercial/industrial building are among the highest priorities of the department.

NEW TECHNOLOGY: ON-LINE PLAN CHECK & PERMIT PROCESS

Accelerate (Start Using or Create a User Account)

What is Accelerate? 
Accelerate is the City's online portal service to help you apply for a permit, track it's review, request inspections, view inspection results, and pay applicable related fees.

Is there a Mobile Device Version?
The Mobile Device Version (https://aca.accela.com/cityofrc/amca/) offers a convenient way to schedule inspections & view their status, and you can also track the status of your record from initial application through to completion.

How do I get help?
If you need help setting up or accessing your Accelerate user account, you can review the provided online resources (FAQs and Help) or call (909) 477-2700 during business hours and ask the Operator to transfer you to one of the permit counter staff who will provide concierge assistance.

Do You Have Permits from us before May 29, 2014?
If you were associated with a permit application, plan check, or permit case/record processed before May 30, 2014 by the Building & Safety, Engineering, and/or Planning Departments, then you might wish to link them to your Accelerate user account.

To request to have them linked you must:
1.  Create your Accelerate user account and after creating your account
2.  Complete and submit the Link Existing Cases/Records form

 

 

 

Contact Information
10500 Civic Center Dr.
P.O. Box 807
Rancho Cucamonga, CA 91730
P. (909) 477-2710
F. (909) 477-2711