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Cable Television

The City Manager’s Office serves as the Franchise Administrator for cable television franchise agreements. There are two cable companies operating in Rancho Cucamonga: Charter Communications provides service to a majority of Rancho Cucamonga residents, and Time Warner Cable has recently taken over operations of Adelphia Cable. For questions about cable service area, please contact the City Cable Administrator at (909) 477-2700, extension 2008 or 2011.

To contact your cable company regarding questions or concerns about cable service, call Charter Communications at 1-(866) 499-8080 and Time Warner Cable, routine cable inquiries refer to TW Customer Care Team at 1-888-TW-CABLE / (888-892-2253) .

Note: Cable bills should be sent to the cable provider, not City Hall.

If you need assistance regarding cable provider customer service:

Should you experience difficulty contacting the cable company, or need assistance regarding a cable customer service matter, please contact the City Manager’s Office directly by calling (909) 477-2700, extension 2008 or 2011.

Regulations governing cable television, wireless facilities and satellite services are established and enforced by the Federal Communications Commission (FCC) located in Washington, D.C. The Federal Communications Commission website, www.fcc.gov can provide you with more detailed information concerning rate, competition and technical regulatory issues and the 1996 Telecommunications Act.

RCTV-3

RCTV-3 is a government access channel managed by the City Manager’s Office. RCTV-3 provides viewers with informational messages concerning programs and events sponsored or co-sponsored by the City of Rancho Cucamonga, local school districts, and other government agencies. In addition to these community messages, RCTV-3 also broadcasts the Rancho Cucamonga City Council meetings live on the 1st and 3rd Wednesday of each month at 7:00 p.m. The City Council meetings are later rebroadcast on the 2nd and 4th Wednesday of each month at 11:00 a.m. and 7:00 p.m. RCTV-3 provides public educational video programming regarding various safety, environmental, recreational and government-related issues as well.

For more information on RCTV-3, please contact (909) 477-2700 ext. 2008

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