The City of Rancho Cucamonga maintains non-exclusive cable television franchises with three cable companies: Charter Communications (serves a majority of Rancho Cucamonga residents), Time Warner Cable, and Verizon FIOS TV. 

As of May 2008, the cable operators are franchised by the State of California. The City’s franchise agreement with the cable companies provides customer service standards for cable service. The City Manager’s Office works with the cable companies to resolve customer issues and ensures the very best possible service to Rancho Cucamonga citizens.

Customer Service

For questions or concerns regarding your cable service or bill, the first step is to contact the provider directly. To reach the customer service department of your local cable company, call the following numbers:

Charter Communications:  (866) 499-8080

Time Warner:  (888) TWCABLE (892-2253)

Verizon:  (800) VERIZON or (888) 553-1555

If you have a cable television problem that has not been resolved through direct contact with the cable company, you can reach the City Manager’s Office for additional assistance at (909) 477-2700, ext. 2011.

Federal and State Regulations

Under current Federal and State Law, the City’s authority over cable companies is very limited; we are usually only able to assist customers in cooperation with their cable company’s government affairs manager. Cable television regulations are established by the Federal Communications Commission in Washington, D.C. If you would like more information about legislation affecting cable television including the text of the Telecommunications Act of 1996, visit the Federal Communications Commission website or call (888) CALLFCC (888-225-5322).

During 2006, the California State Legislature enacted the Digital Infrastructure and Video Competition Act of 2006 (DIVCA). Effective January 1, 2007, state legislation preempted local authority to enter into Franchise Agreements with cable providers. Instead, this authority is vested with the California Public Utilities Commission. If you have questions about the State Franchise Agreement for the cable companies, we suggest you visit the CPUC website or call (800) 649-7570 or TDD (800) 229-6846.

Customer Services Standards

Under the State Law (DIVCA), municipalities are able to impose some minimal customer service standards. The City of Rancho Cucamonga has taken advantage of this opportunity, to the extent allowed by the California Public Utilities Commission, to establish certain standards. Those standards can be found in the Rancho Cucamonga Municipal Code Section 7.02.060.

Broadband Internet Services

Internet/Broadband services are fully deregulated per Federal law. If you have a complaint about your Internet service, please visit the Federal Communications Commission website or call directly at (888) 225-5322.

Digital Phone Services

If you are unable to resolve a complaint with your telephone service provider (telecommunications), visit the California Public Utilities Commission website at or call directly at (800) 649-7570 or TDD (800) 229-6846.